Home Resolve

Resolve know why unnecessary product returns enter the returns chain, the true costs, and how to reduce them. We have spent over 20 years specialising in reducing product returns, and their associated costs. If we were not experts why would companies like Philips, Remington, Meyer Prestige, Wickes, Travis Perkins, Argos, Makro, and B & Q use us? They use Resolve because we cost a fraction of what they save, reduce returns, reduce losses, improve products, protect the brand, increase margins, provide non financial business driver data, increase customer satisfaction, and ensure they can demonstrate due diligence.

The value of returned products often exceed the turnover of many large enterprises, yet most companies do nothing to reduce them, with heads of department spouting the standard excuses for inaction.
Buyers - "It's built into the margin".
Sales - "It's a quality issue".
Quality - "It's poor buying, stores & transport".
Supply Chain - "Its addressed by reverse logistics". This refers to a company who's expertise is transport, disposing of products as quickly as possible. Paid by volume, it is in their interest to perpetuate returns.

If managers want to hide unnecessary losses, or overspending, what could be better than returns. There are so many options - damages, mark-downs, write-offs, etc. Then just blame quality, the buyer, or logistics. Their departments won't be hit with the costs, so they have no incentive to reduce them. Because there is no accurate method to determine exactly why products enter the returns chain (and determine the true costs), unnecessary corporate losses will continue. Who has the incentive to tackle the problem?

Resolve Logo